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From Theory to Practice: Using Copilot Agents for IT Incident Resolution
Let’s talk about Copilot agents. We’ll skip the theory and go straight to practice. I strongly believe in the potential of artificial intelligence, but like many organizations, we have struggled to fully unlock its value. In this post, I’d like to share some of our practical findings and lessons learned. The Use Case We… Read more
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Iterative Project Delivery: Why It Works Better Than You Think
Hi, While we normally focus heavily on technology when optimising workstreams, today I want to take a step back from the tech and focus instead on the process of iteration. Coming from an infrastructure background, I’ve always followed a fairly traditional, mainstream project approach: There are always variations, but the essence is the same. And… Read more
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Quick tip ! Defender Actions in MECM
Hello, Long time since our last post , had some holiday, did some work : ) but today I want to share a quick tip with everyone. We recently had an issue in our environment with the Windows Defender component blocking and quarantaining a specific executable for a number of devices. This executable was linked… Read more
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Defender For Endpoint
Hello, Today I want to discuss some lessons learned from a Windows Defender for Endpoint setup. Before going into the details, let’s start with the basics. Windows Defender for Endpoint ( we’ll call it DFE from now on ) is a component of the Defender Suite that focuses on discovery and remediation of the possible… Read more
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Teams Live event Q&A
Hi, We were recently involved in the setup of a hybrid event using a rather complex setup. There were multiple locations and camera’s involved , audience on premise and remote , live interpreters and Q & A sessions. Now because of the specific setup we had a combination of different technologies used and the teams… Read more